以案释法| 网上宣传集赞免单,到店消费商家却另有说法!

I believe many of my friends have encountered

WeChat friends circle praises free event

However

Can it be free to collect enough praise?

What should I do if the business is false?

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Specific case

Recently, Ms. Ying, who lives in Yuhuan City, Zhejiang Province, complained to the Consumer Protection Committee that she had learned from the WeChat public account that a local Japanese food buffet was holding a “three-person one-person free of charge” activity. The activity required: to forward the circle of friends and praise 18, after Ms. Yi forwarded the collection, she and her friends went to the Japanese food buffet to eat, and showed the collection of friends in the restaurant before the meal, but the staff of the store said that they need to travel together. 3 per person forwards the circle of friends and gathers 18 likes to enjoy the event, and the meal time is 2 hours.

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Ms. Ying

The event interface does not indicate the meal time and the requirement that 3 people must forward the collection, and the store does not match the dishes promoted on the WeChat public account such as salmon, sweet shrimp and unicorn.

After verification by the staff of the Consumer Protection Committee, it was found that the WeChat public tweet posted by the merchant did not explicitly indicate in the text that the meal time and the three people would forward the request for praise.

Merchant

Because there are more guests who come to eat after seeing the WeChat public tweet, they have to temporarily increase the meal time limit. As for the three people to forward the rules of collecting praise, they only sent a message in the circle of friends, not in the public number. Prompt on commercial tweets.

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After mediation, the merchants refunded the fee of 396 yuan for the three-person meal of the lady, and the two parties settled.

Case review

xx规定:经营者应向消费者提供有关商品或服务的质量,性能,使用和有效期的信息,并应真实,全面,不得进行虚假或误导性宣传。

这家日本自助商店在微信公众账号上贴了一条商业推文,承诺转发朋友圈并称赞18人三人一对一免费,但没有明确使用推文中的细节涉嫌侵犯消费者的知情权。

消费者提醒

在了解微信公众业务推文时,我想提醒所有消费者注意以下三点:

1

清除优惠信息的位置,使用期限和报价范围,以避免现场消费后出现问题。

2

对于报价中的一些含糊不清的声明,最好通过电话等向商家说明,然后决定是否转到消费者。

3

应当提高权利保护意识,积极与商家协商消费过程中遇到网络宣传的不尽如人意的问题。如果您遇到无法协商的问题,可以向当地消费者保护委员会寻求帮助。

编辑:唐

浙江省消费者保护委员会,广州市消费者委员会,并寻找法律